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10-15-2018

Dual-Band AC Router Troubleshooting

Do you have wireless control over your HVAC unit? This may have sounded like something from a science fiction movie at one time, but now controlling the temperature of your house with your smart device or computer is very common.

Wireless HVAC Control

We have all seen the commercials “Alexa set the temperature to 70 degrees” or “Hey Google, what is the temperature in the family room.” Many people have moved into a smart-house setting where they can control their HVAC unit with the push of a button on their phones or even with the sound of their voice. These devices are where having your household devices setup on the wi-fi come in.

Dual-Band AC Router

Dual-band routers are currently the industry standard for wi-fi routers. You can always upgrade to a tri-band to try and get a jump on the next trend, but it is likely that you will just end up paying for features that you don’t need at this point. Dual-band routers have twice the bandwidth that their single-band predecessors have, making it possible for you to bring your home into the future with smart devices that control the lights, alarm, and yes, even the temperature of the house.

Dual-band Router Troubleshooting

It is true that you can now have the luxury of smart home features, but for anyone that has ever used a single piece of technology (so, everyone), you know that hi-tech solutions can come with high-tech issues! Here are some things to keep in mind if you are having an issue with your dual-band AC Router:

  • If you are having issues connecting to the wi-fi, cycling the power on the thermostat and router may be the fix. This is essentially the same premise of “rebooting” the system.
  • Ensure that the thermostat is setup to a dedicated wi-fi channel and is not using the “auto-scan” feature to connect to whatever may be the best channel at a specific moment.
  • Ensure that any wireless security encryption is set to WPS2, not WPA2 enterprise.
  • Your wireless router may need to be switched to “backward compatibility” mode to connect to the Wireless N Radio function. This is kind of like using a PlayStation 3 to play a PlayStation 2 game. You may have to contact your ISP (internet service provider) to have this option switched on.
  • If there is no communication to the server, but there is a connection to the router, you may need to contact your ISP to make sure there is not a blockage issue with the ports the system uses. The system communicates through port 80 & 443.

How Christian Heating & Air Conditioning Can Help

The experts at Christian Heating & Air Conditioning can help walk you through the steps of getting your system back online or can come out and help you troubleshoot these issues. If this article made you jealous of anyone who has the convenience of a system that can be controlled by their phones, Contact Christian Heating & Air Conditioning at (215) 372-8636 to get yours setup today!